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Frequently Asked Questions

How do I submit my artwork?

Artwork can be uploaded on the product page in Step 2 of the online ordering process.  Alternately, you can email your artwork to info@entripy.com or directly to your Customer Service Representative.

What is the minimum quantity required to order for screen printing?

The minimum quantity can vary depending on the garment being ordered, and this is indicated on the product page. T-Shirts require a minimum of 12 pieces. For orders less than 6 pieces we can personalize garments using a method called Digital Print, whereby the logo is printed out on quality digital paper and applied into the garment with heat.

What is the minimum quantity required to order for embroidery?

For custom embroidery, the minimum quantity can vary depending on the garment being ordered, and this is indicated on the product page.

What is pricing based on?

Pricing is based on the style of the garment you are looking to order, the quantity and whether you want screen printing, embroidery, digital print or twill. 

With screen printing pricing is based on the number of print locations (front, back, sleeves) and the number of colours you want printed per location. Embroidery pricing is based on the number of embroidery locations and how large each logo is (the number of stitches in the design).  Embroider pricing is not based on the number of colours in the design but rather the number of stitches in it.  The pricing for digital print is based on the size of the logo (for example, a left chest logo will be more cost effective than a full front logo).  The pricing for twill is based on the design and number of colours in it.

What happens after I place an order?

Once you submit your order online you will be assigned to a dedicated Client Service Representative who will be in contact with you. Your CSR will provide you with a digital proof and will be able to assist you with any order detail changes. Once we receive your final approval your order will move into production. Your credit card will not be charged for your order until your proof and artwork has been approved.