Shipping, Delivery & Returns

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How much does shipping cost?

Entripy partners with UPS and Purolator to offer reliable shipping from our Oakville, Ontario facility anywhere in Canada. With multiple shipping options available you can choose a shipping speed and price that works for you.

Standard Shipping

Our standard shipping is an economical, day-definite ground shipping option.  Delivery is typically 1-7 business days, depending on location.  Standard service offers the security of tracking and delivery confirmation.  

Express Shipping

Need it there sooner?  Our express air shipment option offers fast, trackable delivery with a guaranteed arrival time.  Designed for urgent orders, it ensures your shipment reaches its destination quicky, often within 1-2 business days. 

Located Nearby? Take advantage of our dockside pickup option. 

All Provinces except Northwest Territories, Yukon, Nunavut
Net Order Value UPS Standard UPS Express Saver
Under $300 $19.95 $34.95
$300 - $500 $26.95 $39.95
$500 - $1500 $34.95 $99.95
$1500 - $3000 $59.95 $149.95
Over $3000 $99.95


Northwest Territories, Yukon, Nunavut
Net Order Value UPS Express Saver
Under $50 $79.95
$50 - $300 $99.95
$300 - $1500 $149.95
Over $1500 $199.95

Do you offer expedited shipping?

Yes, we do! We offer expedited shipping options to ensure your order arrives as quickly as possible. During checkout, you can select our express shipping method to get it there sooner.

If you need your order produced in a rush, you may wish to consider our next business day Hot Rush or 3-4 business day Rush service. 

Visit our Service Levels page for more information.  

Interested in picking up your order? Entripy offers dockside pickup at 2767 Brighton Road, Oakville, ON L6H 6J4.

All Provinces except Northwest Territories, Yukon, Nunavut
Net Order Value UPS Standard UPS Express Saver
Under $300 $19.95 $25.95
$300 - $500 $24.95 $29.95
$500 - $1500 $29.95 $99.95
$1500 - $3000 $59.95 $149.95
Over $3000 $99.95


Northwest Territories, Yukon, Nunavut
Net Order Value UPS Express Saver
Under $50 $79.95
$50 - $300 $99.95
$300 - $1500 $139.95
Over $1500 $179.95

Can I ship to multiple locations?

We offer the flexibility of shipping to multiple locations through our corporate solutions services. Whether you are distributing custom branded apparel or merchandise to your various offices, teams or event locations, our streamlined process makes it simple and hassle-free. 

Visit our Entripy Corporate page to learn more.

Can you use my account to ship my order?

Our system is fully automated and scaled to handle high volumes efficiently. To ensure a seamless and consistent process for all our customers, we do not offer shipments through individual shipping accounts. 

Visit our Shipments and Returns page to learn more about our shipment options. 

Interested in picking up your order? Entripy offers dockside pickup at our Oakville Production Facility at 2767 Brighton Road, Oakville, ON L6H 6J4.  

Where can I find my tracking information?

Once your order is completed, you will receive an email with your tracking information.

Your tracking information may take up to 24 hours to update. There may be a few reasons why you might not be able to see updated information for your shipment including:

  • The package has not yet been picked up from our facility. 
  • The package has been picked up from our facility, but not yet scanned at the UPS or Purolator depot.

NOTE: Completed orders are picked up at our Oakville Production Facility at the end of each business day and then transported to the UPS or Purolator Distribution Centres.  Given the large volume of orders leaving our facility, packages are typically scanned at the shipper's depot at the end of the day.

If you have not received an email with your tracking information after 24 business hours, check to ensure you accurately entered your shipment address on your order and contact our Client Experience Team for help.

Do you ship to the US?

Yes! We offer shipping services to the United States. Simply include your address in the "Ship to" details and our system will apply the shipping charges at checkout. 

Please note, any customs or duty charges will be applied and collected by the courier. 

Can I pick up my order?

Picking up your order at our Oakville Production Facility is quick and easy.

Your order can be picked up after you receive an email advising it has been completed. Order pick-up is available Monday to Friday 9:00 am to 5:00 pm EST. 

Our pick-up address is:

2767 Brighton Road, Oakville, ON, L6H 6J4

When you arrive: 

  • Enter through the west gate (left side of the building).
  • Park your car on the left side of the building, near the back.
  • Call 289-813-1922 with your order number ready.

A team member will deliver your order to your vehicle or direct you to our dock for easy loading.

What is your return policy?

We stand by our product.  Sometimes mistakes do happen, and we will provide a refund on any stained, damaged or incomplete garments. Orders differing significantly from the approved digital proofs will be redone, provide the original items are returned within 30 days. 

See our Terms and Conditions for more information.

Need more help? Contact our Client Experience Team via phone, live chat, or email, Monday to Friday from 8:30 am to 6:00 pm EST.