Ordering

Upon submitting an order: 

• Our payment processing system verifies your card details.
• You will then receive a digital artwork proof, along with a summary of your order details within 3 to 5 business hours.
• Once you approve the digital proof and order details, your credit/debit card is charged, and your order will be put into production.
• Our system then automatically orders stock, and our team begins to prepare your artwork for printing or embroidery.

We have an approval cut-off time of 3:00 pm EST each day for standard orders.  Approvals received before 3:00 pm EST will begin our 5-day order completion process the following business day. 

If your payment method is declined, the turnaround time will not begin until the payment is processed.  

If you need your order completed in a rush, Entripy offers a range of service levels to meet your deadline.  Turnaround time on promotional items may vary.  Items marked "Special Order" have a 15-business day turnaround as they require longer production and delivery time. 

Entripy is proud to offer a standard 5-business day order completion time—the fastest in the industry!

For more details on our turnaround time, including rush services, visit our Service Levels page. 

Yes! Entripy offers a next business day Hot Rush service as well as a 3 to 4 business day Rush service. Rush services are an additional charge and subject to schedule availability. 

NOTE: turnaround times begin after your order details and artwork are approved. The daily cut off time for Hot Rush service is 10:00 am EST and 12:00 pm EST for Rush service.  Shipping time is additional. 

For more details, visit our Service Levels page.

Located nearby?  Consider picking up your order at our Oakville Production Facility.  

We strive to make ordering accessible to all sizes of businesses by keeping our minimums low. Minimum order requirements vary by item and can be found on the product page. 

Yes, if the decoration options are the same as another item on your order that has met the minimum order quantity (e.g. artwork design, decoration type, location and number of colours).

For example, if you'd like to order 12 T-Shirts in total, with 11 pieces being a unisex fit (e.g. SKU 5000) and 1 piece being a women's fit (e.g. SKU 5000L) you can order less than the minimum on the 5000L if the decoration options are kept the same.  

To place your order, you would add 12 pieces of SKU 5000 to your cart and note in the Special Instructions section that one should be SKU 5000L. Our Client Experience Team will confirm your request before processing the order. 

Please note, the minimum order quantity is required for all promo items. 

Yes! Ordering blank samples is the perfect way to see the quality up close, test the style or fit, and gather feedback from your team. Samples are available for most apparel items. 

To order blank samples: 

1. Select the products you'd like to order.
2. Click Order Sample in the grey box under Quote & Order.
   
   
   
3. Choose the colour from the drop down option below the product and check off the sizes you'd like to order.
   
   
4. To add another colour, click +Add another colour to the right of the size options.
   
   
   
5. Add the items to your cart and checkout. 
   
   

You can order up to 6 different blank samples and return them for a refund within 15 days of ordering.  NOTE: returns are not available on promo items (e.g. mugs, pens).

For expert advice on selecting products and samples, connect with our Client Experience Team—they are here to help!

While we don't provide printed samples, you will receive a digital artwork proof to preview your order.  Rest assured; orders are also checked by a Quality Control Specialist to ensure they match your digital proof as closely as possible. 

You can also use our online Design Studio to create your own designs and test different products with your design or logo. Start designing now!

Absolutely! Creating a digital artwork proof is part of our process and you will receive a proof within 3 to 5 business hours of placing your order.

The artwork proof shows the design, size and placement of your artwork on a general template.  When customized, the actual design size may vary by garment. For example, a logo may appear larger on size S than on size XL. 

Page 2 of your artwork proof will detail the colour of your design and size dimensions.

NOTE: Variations in monitor/screen settings may alter how your colours look on your artwork proof. 

For standard orders, you will receive a digital artwork proof within 3 to 5 business hours of submitting your order. Any revisions to the original proof will be delivered within 1 to 2 business hours. 

For Rush and Hot Rush orders, you will receive a digital proof within 1 to 2 business hours of submitting your order.  Any revisions to the original proof will be delivered within 1 business hour. 

To ensure the best possible quality, Entripy does not typically decorate on customer provided stock.

For inquiries of 500+ pieces of your own stock, contact our Client Experience Team for more information.

Changes can only be made to an order if it is still pending.  If you are experiencing issues, need to make an adjustment to a pending order or have any questions, contact our Client Experience Team for help. 

Once an order is approved, changes cannot be made. When you approve your order, our system automatically orders stock, and our pre-production team begins preparing your artwork proof to ensure fast delivery of your custom branded apparel or merchandise. 

NOTE: You will have the opportunity to revise your artwork after you receive your initial proof (within 3 to 5 business hours of placing your order). 

Once an order is approved it can no longer be cancelled. When you approve your order, our system automatically orders stock, and our pre-production team begins preparing your artwork to ensure fast delivery of your custom branded apparel or merchandise.

If you are experiencing issues, need to make an adjustment to a pending order or have any questions, contact our Client Experience Team for help.

We always recommend adding a few extras to your initial order, particularly if you are printing a large quantity of T-Shirts or Sweatshirts. 

Once your order is approved, we cannot make changes, including adding additional items. Ordering extras would be treated as a brand-new order and pricing will be based on the new quantity. 

The order quantity may also affect the decoration type used. For example, screen printing is typically used for larger orders, whereas digital decoration (direct-to-film) is used for smaller orders. 

Please also keep in mind that minimum order quantities vary per garment style and some styles may not allow for one-off or a smaller quantity to be decorated.