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Case Study

Seamless promotional apparel solution for Tim Hortons diverse QSR network

The Goal

Tim Hortons, Canada's largest QSR chain, sought a custom apparel and merchandise solution. With more than 1,500 Owners, 100,000 staff and 5,000 locations, they needed a solution that could address the varying uniform and promotional merchandise needs of individual store formats without adding procurement burden to their Head Office and Franchise Owners.

The Challenge

Each year, Tim Hortons runs 4 promotional programs nationally and while the program is lead by Head Office:

  • they do not want to handle inventory, orders and kitting.
  • the program does not include a custom branded apparel and merchandise solution for re-orders, employee rewards and local community initiatives.

How Entripy Got It Done

Entripy implemented a customized just-in-time bulk and on demand online solution to successfully deliver nearly 1,000,000 T-Shirts along with thousands of individual store orders to 5,000+ Tim Hortons locations in Canada and the US.

This approach met both the annual national campaigns and local needs of Tim Hortons Owners.

What Made Entripy THE Partner that Could Deliver

For more than 20 years, Entripy has consistently demonstrated its ability to execute campaigns, such as Smile Cookie, Camp Day, Timbiebs and Tims 60.

  • Traditional printers need extra lead time to outsource production or print large promotional volumes.
  • Entripy's proprietary technology enabled just-in-time production, ensuring seamless flow from online orders, to in-house production, kitting, and drop shipping.
  • A custom Tim Hortons' portal streamlined ordering, enabling franchises to select promotional kits, replenish apparel, and order branded merch for rewards, with no minimums or Head Office involvement.
  • Entripy's Solutions Specialists helped franchises curate products for local events, ensuring a consistent brand identity.

See How Its Made - Tim Hortons Smile Cookie Campaign

The Yellow Box 5-Business Day Order Completion Promise

1

Order

Upload your artwork and submit order.

2

Proof

Receive digital artwork proof.

3

Approve

Approve proof and order details by 3:00 pm EST.

Production

Order enters production on next business day.

In-house Decoration, in Canada

We offer screen printing, digital printing, and embroidery — all done in-house in our Oakville, ON production facility.  This allows Entripy to deliver the uncompromising service, speed and value we are known for. 

Learn more about our decoration types.

Speed You Can Count On

The use of proprietary technology allows Entripy to offer 5-business day order completion — a turnaround unmatched within the industry!

Learn more about our service levels.

Quality We Stand Behind

Every order undergoes multiple quality control checks. We're so confident in our products that we assure they are free from defects or misprints.

See our Terms and Conditions.

Fast, Trackable Shipping

We partner with UPS and Purolator to offer Canada-wide shipping you can rely on. Located nearby? Take advantage of our pickup option. 

Learn more about our shipping options.