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How To Order

We make every effort to help our clients feel comfortable and confident throughout the entire order process.

We Make Online Ordering Easy!

Entripy offers quick and easy online ordering for all your custom apparel and promotional product needs. Once you submit your order online you will be contacted by our Client Experience Team who will provide you with a digital proof of your order and confirm your order details.

You will be able to make as many changes to your digital proofs as necessary until you are completely satisfied. Please note day 1 of the 5-business day order completion guarantee begins once your digital proof and order details are approved. The order completion date provided online is based on confirmation of these items being received by 3:00 pm EST. Delays in approving artwork and order details will result in your order completion date being extended.

Your credit card will not be charged for your order until your proof and order details have been approved.

We’re Real People!

We are here for anything you need to know! Entripy has a team of highly trained Client Experience Representatives to answer any of your custom apparel questions. Call us, send an email, or chat with us on live chat during regular business hours.

Come on by!

Located in Oakville, Ontario, we welcome walk-in clients to visit our Client Experience Centre where you can browse our latest seasonal collection and see samples of our decoration methods. Please note our showroom does not carry every item on our website. Please call for details. If you would like to see a specific product, our Client Experience Representatives can order samples for you.

We Do All Decoration Work In-House

Entripy is a full-service decorator, with screen printing, embroidery, tackle twill and digital heat transfer all done in house in our Oakville, Ontario facility.
Learn more about our Decoration Types.

We Guarantee Quality

Every order from Entripy goes through a series of Quality Control checkpoints. We are so confident in the product we provide that we guarantee our products are from any defect or misprints.
Learn more about our Guarantee.

UPS Shipping Or Pick up In-Store

Entripy uses UPS as our courier. We offer FREE UPS shipping on all online orders over $300. Learn more about Shipping.
Entripy is located on the border of Oakville and Mississauga, ON, just North of the QEW at Winston Churchill. Live nearby? Feel free to pick-up your order.

Workflow

A
SUBMIT ORDER

Submit your custom apparel order. If you haven't already supplied your artwork with your online order, please email it to clientcare@entripy.com or reply to your order confirmation email.
B
PROOFS/REVISIONS

Once we receive your order, our Client Experience Team will begin creating your digital proofs. Please note proofs can take up to 3 hours to be created between the hours of 8:30am – 5:30pm EST. Once you receive your proofs, you can make any revisions necessary. Please include all of your revisions in one email.
C
APPROVAL

Approve your digital proofs and order details. Your custom apparel order will now enter our 5-business day order completion schedule. Your order must be approved by 3pm EST to enter the production cycle the following business day.
D
PRODUCTION

Entripy offers the fastest turnaround time in the industry of 5 business days. Your order will be ready to pick up or shipped at 5pm on the fifth day.