Our Guarantee

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Order Timelines

 

Quality

We guarantee that our quality of screen printing and embroidery is free from any defects or misprints. Using the best machinery, along with the best inks and threads in the industry, we ensure a quality finish every time. We will provide a full refund on any stained, damaged or incomplete garments.

If your order does not resemble (within a reasonable limit) the digital proofs we provide you, we will re-do your order at no charge, provided that the original garments are returned. Please read our general terms and conditions for further information.

 

Order Timelines

With the recent supply chain and logistics disruptions that are impacting businesses globally, including us, our production timelines may extend beyond our standard service levels depending on product availabilities.

If you have any follow-up questions, we encourage you to contact our Customer Experience team through our Live Chat, email, or phone.

The Yellow Box Order Timeline

With the recent supply chain and logistics disruptions that are impacting businesses globally, including us, our production timelines may extend beyond our standard service levels depending on product availabilities.

If you have any follow-up questions, we encourage you to contact our Customer Experience team through our Live Chat, email, or phone.

A
SUBMIT ORDER

Submit your custom apparel order. If you haven't already supplied your artwork with your online order, please email it to clientcare@entripy.com or reply to your order confirmation email.
B
PROOFS/REVISIONS

Once we receive your order, our Client Experience Team will begin creating your digital proofs. Please note proofs can take up to 3 hours to be created between the hours of 8:30am – 5:30pm EST. Once you receive your proofs, you can make any revisions necessary. Please include all of your revisions in one email.
C
APPROVAL

Approve your digital proofs and order details. Your custom apparel order will now enter our 5-business day order completion schedule. Your order must be approved by 3pm EST to enter the production cycle the following business day.
D
PRODUCTION

Entripy offers the fastest turnaround time in the industry of 5 business days. Your order will be ready to pick up or shipped at 5pm on the fifth day.